Club Bread Rewards - Frequently Asked Questions





		Where do I get a Club Bread Card? Why do I have to pay for the card? How do I load or reload my card? Why should I register my card? Will you share the information in my Club Bread Account? How do I earn points? Can I get rewards points for my purchase if I don't provide my card or card number prior to paying? Do I earn points when I spend the stored value on my card? If I pay with cash or credit card - how do I get my rewards points? How are my points tracked? How do points become rewards? Are "discount dollars" the same as stored value? Do I earn points when I redeem my discount dollars? How do I redeem my rewards? How do I check my balances? What if my card is lost or stolen? Can my company participate? What if my company is paying for the order? Q. Where do I get a Club Bread Card? A. If you have a Bread & Company gift card you already have one! Customers can pick up a Club Bread Rewards Card with zero stored value at any Bread & Company location for $2. Return to Top Q. Why do I have to pay for the card? A. The purchase price pays for the card and associated program fees. All remaining profits will be donated to Monroe Carrell Jr. Children’s Hospital and the Cumberland River Compact. Return to Top Q. How do I load or reload my card? A. Club Bread cards may be loaded or reloaded for any amount (minimum $5) at any Bread & Company Café or online at www.breadandcompany.com. Return to Top Q. Why should I register my card? A. Membership has its privileges! Registering your card activates your rewards. Unregistered card holders can earn rewards points; however, the system only converts points to rewards for registered accounts. Other benefits of registering include: birthday rewards, in-store discounts, seasonal specials, Bread & Company newsletters, card protection, and other special promotional offers. Return to Top Q. Will you share the information in my Club Bread Account? A. Absolutely not. It is the policy of Bread & Company not to give your name or other information to other companies without your permission. Return to Top Q. How do I earn points? A. Present your Club Bread card prior to paying for your order and earn10 points for every dollar you spend (rounded up to the nearest dollar) PLUS numerous BONUS POINT opportunities: - Each visit or transaction = 50 points (limit 2 per day) - Registering your card = 1000 points - Annual point total bonuses: • 10,000 points = 1,000 bonus points • 25,000 points = 3,000 bonus points • 50,000 points = 5,000 bonus points Return to Top Q. Can I get rewards points for my purchase if I don't provide my card or card number prior to paying? A. Not at this time…so make sure you have your card at the time of purchase! Return to Top Q. Do I earn points when I spend the stored value on my card? A. Yes! You will still earn points for every dollar you spend, even if those dollars are already on your card. Return to Top Q. If I pay with cash or credit card - how do I get my rewards points? A. Easy. Just give the cashier your Club Bread Card prior to paying for your order and our system takes care of the rest. Return to Top Q. How are my points tracked? A. In registered accounts, points are tracked two different ways: 1.) 3,000 Point “rolling” Count - The “rolling" count issues a reward and resets to zero every time your point total reaches 3,000. 2.) Annual Point Total (Jan 1 – Dec. 31) - This total is used to issue additional bonuses and rewards and resets to zero on January 1 each year. Return to Top Q. How do points become rewards? A. If your card has been registered, you are eligible to receive awards for your rolling point totals AND annual point totals. Rewards – Rolling Point Total: Each time your rolling point count reaches 3,000 points, you will receive $10 in Bread & Company discount dollars. Upon earning the reward: - You will be notified of the reward via email - The reward will automatically be credited to your Club Bread card - Your rolling point count will reset to zero. Rewards – Annual Point Total: *Catering customers…tune in!* Annual Rewards are awarded in addition to awards earned in the rolling point portion of Club Bread. The more you spend, the more you earn! *Each* of the Annual Point Totals listed below will trigger *an additional award!* Unlike many rewards programs, Club Bread tracks your Annual Point total and issues awards in real time throughout the year. Point totals and rewards: • 50,000 points = $25 American Express Card • 75,000 points = $100 American Express Gift Card • 100,000 points = $100 American Express Gift Card • 250,000 points = $500 American Express Gift Card • 500,000 points = $1000 American Express Gift Card • 1,000,000 points = $2000 American Express Gift Card A Bread & Company representative will contact you personally to notify you and to arrange delivery of each award. Return to Top Q. Are "discount dollars" the same as stored value? A. No. Stored Value represents an actual cash balance loaded to your card by you or someone you know. Discount Dollars are just that – discounts – to be used at Bread & Company only (like virtual coupons). Discounts Dollars have no cash value. Stored Value and Discount Dollar totals/balances are tracked separately in your account. Return to Top Q. Do I earn points when I redeem my discount dollars? A. Items purchased using Club Bread Discount Dollars are “free” and do not earn points. However, if you pay for PART of an order using Discount Dollars, you will earn points for the remainder of the purchase total. Return to Top Q. How do I redeem my rewards? A. Discount Dollars may be redeemed with your Club Bread card at any Bread & Company location. American Express Gift Cards are accepted at over 1,000,000 locations worldwide. Return to Top Q. How do I check my balance? A. To check the balance of your stored value, discount dollars, point totals and more, visit us online at www.breadandcompany.com. Your receipt will also show your current account balances and points totals. Return to Top Q. What if my card is lost or stolen? A. Report a lost or stolen card at any Bread & Company Café or by calling 615.29.BREAD (615-292-7232). If your card is registered, we can easily deactivate the missing card and reissue a new card* complete with your pre-existing balances and points totals. Replacement fees apply Return to Top Q. Can my company participate? A. Your company can’t, but YOU can!* Companies, organizations, etc. are not eligible to register for Club Bread or to receive rewards. The Club Bread Rewards Program is intended to reward individual customers. An individual customer placing an order for a group or an organization will receive the related program benefits for the entire order. Return to Top Q. What if my company is paying for the order? A. Rewards points are generally issued to the individual placing the order. Rewards points and related awards will not be issued to companies, organizations, etc. Return to Top


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